> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useinvent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Invent

> AI assistants for customer conversations, built for you and your AI agent

<Note>
  **Are you an AI agent?** Read [llms.txt](https://www.useinvent.com/llms.txt) first: it tells you how to connect and what you can do. Every page here is also Markdown: add `.md` to its URL.
</Note>

## Connect your AI agent

Invent is built to be run by AI agents as much as by people. Any agent can use either way in:

<Tabs>
  <Tab title="API">
    **Recommended for** scripts, servers and agents that run on their own. Uses an API key with full access to its organization.

    Paste this into your agent (Claude Code, Codex, Cursor, OpenCode or any harness). It reads the instructions and integrates on its own:

    ```text theme={"system"}
    Connect my Invent account and help me manage my AI support assistants.
    Read https://useinvent.com/llms.txt and follow it.
    ```

    Full walkthrough: [Invent for Agents](/api-reference/getting-started/for-agents).
  </Tab>

  <Tab title="MCP">
    **Recommended when** you work with the agent yourself and want to choose what it can reach. You sign in, pick the organizations, and choose **View** or **Write** for each. Change or revoke it any time in **Account → Connected apps**. No API key.

    ```text theme={"system"}
    https://api.useinvent.com/mcp
    ```

    | App | How to add it |
    | :- | :- |
    | ChatGPT | Settings → Security and login: turn on **Developer mode**. Then Plugins → **+** → **Create app** → **Create MCP App**, paste the address and keep OAuth |
    | Claude | Open [Invent in Claude's directory](https://claude.ai/directory/invent) and click **Connect** |
    | Claude Code | `claude mcp add --transport http invent https://api.useinvent.com/mcp`, then `/mcp` to sign in |
    | Codex | `codex mcp add invent --url https://api.useinvent.com/mcp`, then `codex mcp login invent` |
    | Cursor | Add `"invent": { "url": "https://api.useinvent.com/mcp" }` under `mcpServers` in `mcp.json` |
    | OpenCode | Add `"invent": { "type": "remote", "url": "https://api.useinvent.com/mcp" }` under `mcp` in `opencode.json`, then `opencode mcp auth invent` |

    More in [AI Apps (MCP)](/workspace-management/ai-apps).
  </Tab>
</Tabs>

## What Invent does

Invent builds, trains and deploys AI assistants for customer conversations. They answer customers on every channel, take real actions, and hand off to your team when needed.

## Features

* **24/7 Chatbot**: Instantly answer FAQs, handle order inquiries, refunds, or technical support without human intervention. Your AI assistant works around the clock to resolve customer needs
* **Multi-channel Support**: Seamless conversations via WhatsApp, Instagram, web chat, and more. No API key mess, just native integrations that work out of the box
* **Centralized Inbox**: View all customer conversations in one unified space, with full insights including channel details, customer information, conversation history, and automatic summaries
* **Automated Actions**: Automate any customer tasks with customizable actions that let your assistant not just respond, but completely resolve inquiries
* **AI Controlled Fields**: Configure actions without the complexity. AI automatically handles most parameters using conversation context. No programming required, just simple, natural configuration
* **Auto Follow-ups**: Your assistant automatically re-engages idle conversations instead of letting them go cold. It schedules intelligent follow-ups, checks back at the right time, and only closes when it makes sense
* **Auto CSAT**: Automatically score customer satisfaction (1-5) after every conversation closes, giving you real-time insight into service quality without manual surveys
* **Human Handoff**: Enable seamless transitions to your team with human-in-the-loop capabilities, easy handoffs, and automatic assignment to team members when AI needs assistance
* **Multimedia Support**: Handle images, audio, voice messages, and location data across all channels. Understand and process rich media sent by customers
* **Long-term Memories**: Remember every client detail across all conversations, even in fresh chats through WhatsApp or any other channel. Turn routine interactions into personalized experiences that drive loyalty, upsells, and 5-star customer satisfaction
* **Quick Training**: Build and train AI assistants in under 5 minutes using your own knowledge base, documentation, and business data
* **Audience Management**: Every customer who messages you through any channel becomes a contact. Organize them into segments and manage your entire audience from one place
* **Broadcasts**: Re-engage your customers by sending targeted messages via WhatsApp, Email, and more. Product launches, promotions, updates, delivered to the people who already know your brand

## Get Started

Build your first assistant in minutes. This guide covers everything from creating an assistant to deploying it on your website or WhatsApp:

<CardGroup cols={1}>
  <Card title="Your First Assistant" icon="rocket" color="#3b82f6" href="/your-first-assistant">
    Create an assistant, add your business information, test it, and deploy it. The best place to start
  </Card>
</CardGroup>

## Explore the Platform

Once you have your first assistant running, dive deeper into each feature:

<CardGroup cols={2}>
  <Card title="Assistants" icon="robot" href="/assistants/introduction">
    Create AI-powered agents that handle customer conversations automatically
  </Card>

  <Card title="Actions" icon="bolt" href="/assistants/actions">
    Give your assistant the power to perform real tasks like booking appointments
  </Card>

  <Card title="Channels" icon="tower-broadcast" href="/assistants/channels">
    Connect your assistant to WhatsApp, Instagram, and more
  </Card>

  <Card title="Inbox" icon="inbox" href="/guides/inbox">
    Manage all customer conversations in one unified space
  </Card>

  <Card title="Knowledge" icon="brain" href="/guides/knowledge">
    Train your assistant with your business data and documentation
  </Card>

  <Card title="Memory" icon="head-side-brain" href="/guides/memory">
    Let your assistant remember every customer across all conversations
  </Card>

  <Card title="Audience" icon="users" href="/guides/audience">
    Manage contacts, create segments, and build targeted audiences
  </Card>

  <Card title="Broadcasts" icon="tower-broadcast" href="/guides/broadcasts/introduction">
    Send WhatsApp messages, emails, and more to your audience at scale
  </Card>

  <Card title="Auto Follow-ups" icon="clock-rotate-left" href="/guides/auto-follow-ups">
    Automatically re-engage idle conversations and follow up at the right time
  </Card>

  <Card title="Pricing" icon="coins" href="/guides/pricing-and-plans">
    Understand how message costs, credits, and prompt caching work
  </Card>
</CardGroup>

## Go Deeper

Ready for advanced builds and best practices? Check out the [Guides](/guides/practical/instructions-vs-knowledge):

<CardGroup cols={2}>
  <Card title="Build a Booking Assistant" icon="book-open" href="/learn-by-example">
    Full tutorial: yoga studio assistant with Google Sheets, Stripe, Calendar, Gmail, and WhatsApp
  </Card>

  <Card title="Instructions vs Knowledge" icon="scale-balanced" href="/guides/practical/instructions-vs-knowledge">
    Learn what goes where and why it matters for performance and cost
  </Card>
</CardGroup>


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